CIPFA - Performance in Public Services: Property

Works Ordering & Helpdesk Module

A beta release version of the Works Ordering & Helpdesk module is available with further functionality still being added. It provides a facility to record reactive maintenance issues (either by a helpdesk team or online directly by the client) and then selection of an authorised supplier or contractor. The process then creates the order(s) necessary to fulfil the required maintenance needs as well as allocation of a suitable budget. Full tracking of the progress of the order through to receipt and payment of the invoice can be recorded in the module and budget summaries can be obtained based on committed and invoiced work.